Return & Refund

Updated on Oct 25, 2024

1. Return Eligibility

• Items must be returned within 30 days of the delivery date.
• Furniture must be in its original condition and free from damage, wear, or modifications.
• Proof of purchase (receipt or order confirmation) is required for all returns.
• Custom or personalized furniture items are not eligible for return unless defective.

2. Return Process

• To initiate a return, contact our customer service team at [email protected] or +2547 50 77 88 99 to request a Return Authorization number.
• Once approved, ship the item back to our warehouse at [Return Address]. The customer is responsible for return shipping costs unless the item was defective or damaged upon delivery.
• For larger furniture items, we can arrange a return pick-up service for an additional fee.

3. Refunds

• Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.
• If approved, the refund will be processed within 7-10 business days and credited back to the original method of payment.
• Shipping and handling fees are non-refundable.

4. Damaged or Defective Items

• If your item arrives damaged or defective, please notify us within 48 hours of delivery. We will arrange for a replacement, repair, or full refund, including any associated shipping costs.

5. Non-Returnable Items

• Custom-made or personalized furniture
• Clearance or "Final Sale" items